All Premium purchases in PulseEdge (weekly, monthly, and lifetime plans) are processed through Google Play Billing. This page explains how refunds work and what to do if you have a purchase problem.
1. Refunds through Google Play
Google Play, not CauGiay Hotel, processes your payment and is best placed to issue a refund quickly:
- Within 48 hours of purchase, Google Play generally lets you request a refund directly and automatically from the Play Store: open Google Play Store → Menu → Order history, find the PulseEdge purchase, and tap Report a problem or Refund.
- After 48 hours, or if the automatic option isn't available, you can request a refund from Google at support.google.com/googleplay, or contact Google Play support directly.
- If you live in a region where consumer-protection law (for example, EU/EEA distance-selling rules or applicable US state law) gives you a statutory right to a refund or cooling-off period, that right applies in addition to anything on this page, and Google Play's refund process linked above is the correct place to exercise it.
2. Our own refund policy
As a policy, CauGiay Hotel does not issue refunds directly from the developer side, outside of the cases described in Section 1 — that is, outside of what Google Play's own refund process and applicable law require. We are not able to refund a purchase from our end the way Google Play can, because Google Play, not us, holds and processes your payment.
3. Had a problem with your purchase? Our Gift Code program
If something went wrong with your Premium purchase — the feature didn't unlock, you were charged unexpectedly, or you're not happy with what you got — and a Google Play refund isn't the right fit for your situation, we offer a Gift Code you can apply toward another PulseEdge purchase instead of a cash refund.
How to request a Gift Code:
- Email cghotel1206@gmail.com with the subject "PulseEdge Gift Code Request".
- Include: the Premium plan you purchased (weekly/monthly/lifetime), the approximate purchase date, the Google account email used for the purchase, and a short description of the issue.
- We will review your request and, once approved, generate a Google Play promo code tied to your Google account and reply with it by email — usually within a few business days.
How to redeem a Gift Code:
- On the device signed in with the Google account we generated the code for, open the Google Play Store app.
- Tap your profile icon (top right) → Payments & subscriptions → Redeem code (wording may vary slightly by Play Store version — on some versions this is under Enter a code).
- Enter the code exactly as sent to you and confirm.
- The corresponding PulseEdge Premium entitlement is applied to your Google Play account and unlocks the next time you open the App.
If you have any trouble requesting or redeeming a Gift Code, just reply to the same email thread and we'll help you directly.
4. Contact us
Questions about billing or refunds: cghotel1206@gmail.com, or Settings → Feedback in the App.